Minimum Stay Our island is an off-shore island resort and because of logistics we have a minimum stay of three nights.
Deposits and Final Payments Your booking is officially confirmed once we receive payment into our account for 30% of your booking.
Final payment for individual bookings We require pre-payment 15 days prior to arrival of guests unless other arrangements are agreed to in writing by the resort. None or late payment may result in the auto-cancellation of the booking as well as being subject to the relevant cancellation policy.
Final payment for group bookings We require earlier pre-payment as agreed for group bookings. None or late payment may result in the auto-cancellation of the booking as well as being subject to the relevant cancellation policy.
1. The net amount we receive into our account for the deposit to secure your booking must match the amount due on your booking sheet. THEREFORE, you need to pay your bank’s fees when making a telegraphic transfer.
2. We do not accept bank wire transfers for final payment at the resort as our internet connectivity is not always available to check if payment has been received into the resorts’ account before our guest leaves the property.
Credit Card….Please note that credit card payments incur an additional 5% fee and we accept Visa or Master Card only
Children Children are welcomed but considered as adults for bedding and meals. Please enquire for special arrangements.
**90 days before arrival: Full refund will be given of the 30% of your deposit minus bank fees.
**60 days before arrival: 50% of your deposit will be refunded minus bank fees.
**30 days before arrival: No Refund
**Between 14 days and arrival date: Full charge will be applied.
**No shows or days not used due to delayed arrival or premature departure: No refunds will be given.
NOTE: Travel cancellation insurance is recommended in the event of delays, accident or illness.
Deposits and Final Payments Your booking is officially confirmed once we receive payment into our account for 30% of your booking and a written statement via email that you agree to our cancellation policy as outlined below.
Cancellation Policy If a cancelation occurs 30 days prior to your booking date, a refund of 100% of your deposit minus all bank fees will apply. If a cancelation occurs less than 30 days of your booking date, a NO REFUND of the 30% deposit will apply.
Travel and Accident Insurance We recommend that you buy travel and accident insurance because you will be coming to a part of the world that is still challenging, exotic in nature and therefore pristine. Our beautiful island Kingdom is a developing country and isolated. Please consider purchasing travel and accident insurance before coming to Tonga. We recommend full unlimited medical insurance to cover evacuation etc. in the case of a serious incident. This will help you relax during your visit with us should you experience a delay or loss with your luggage, flight cancelations, illness or any other eventuality.
Also, as much as the local inter-island airline is reliable, they may experience an occasional delay or an earlier departure which may cause you to miss your international connecting flight. So, if your international flight is delayed or you miss your international flight because of the inter-island airline, you will have to buy another one way ticket back to your original destination. The inter-island airline WILL NOT cover a new ticket. We suggest that you consider this situation and purchase your travel insurance so that you may have a more relaxed holiday with us. Please check with your local insurance agent.
Conditions for Whale Swim, Watch & Listening Tour
The weather in Tonga is great most of the time but there may be days when the weather may cause the ocean to become strenuous and physically challenging. So, all guests participating in our Whale Swim, Watching & Listening Tour must have a medium to average level of swimming, be agile, and confident in the deep water. All guests are required to be able to swim in deep water that may be choppy at times, with a mask, snorkel, fins and wetsuit or vest being worn at all times. Also, guests will be swimming distances of up to 100 meters and will be required to climb in and out of our boat.
If our certified guide identifies that you are not able to comply with the swimming/snorkeling ability, then he/she will help you within the possibility for you to enjoy your encounter. Guests who are not confident enough to swim with whales can enjoy the Whale Watching and listening part of the tour from our boat and have a great time!
Equipment Our resort provides guests with snorkeling gear free of charge with most sizes available, but we suggest you bring your own equipment for maximum comfort.
Liability Waiver for our Activities All guests are required to sign a LIABILITY WAIVER by law in order to participate in our island activities. The waiver will be available to sign upon your check-in at the resort.